Tesla's new Auto Shift UI is on the right, and the old one on the left
Not a Tesla App
Tesla’s latest 2024.14.3 update will bring an updated UI and new capabilities to its Auto Shift feature.
Auto Shift, which is available on the 2021+ Model S, Model X, the 2024 Model 3 and the Cybertruck, allows the vehicle to automatically shift into Drive or Reverse when you get into the vehicle. Instead of having to tap on a stalk, you just sit in the vehicle, press the brake pedal, and then the accelerator to start moving in the right direction.
Smart Shift, as it was previously called, needs to be enabled in Controls > Pedals and Steering > Auto Shift Out of Park.
Improved User Interface
With update 2024.14, Tesla is adjusting the Auto Shift user interface to be more compact on the new Model 3.
On the new Model 3, there is now space at the top of the screen to fit in the gear indicator, instead of it having to be pushed off to the right. Auto Shift also no longer goes all the way to the bottom of the screen. It allows the media player to go edge to edge on the left side of the screen, giving Tesla room to add more options to the media player such as shuffle and repeat.
It’s a departure from the previous version where Auto Shift took up the entire left side of the screen, from top to bottom.
Additional Capabilities in Update 2024.14
With update 2024.14, Tesla will also expand the capabilities of Auto shift in the Model S and X to not only shift into the correct gear when coming out of park but also during other maneuvers. For example, during K turns, the vehicle will be capable of automatically shifting from Drive to Reverse and Reverse to Drive.
For now, the feature will be limited to the Model S and Model X, but we've already seen this feature available on development software for the new Model 3 Performance, so we know it'll eventually be available on the new Model 3 and presumably the Cybertruck as well.
Back in 2021, Musk tweeted that Tesla's new Smart Shift feature would eventually become available as an optional feature in all Teslas with FSD. That hasn't happened yet, but it'd be interesting to understand whether this is still Tesla's plan. All Tesla vehicles are technically capable of using Auto Shift since it's completely vision-based.
Newer vehicles do include backup buttons in case the screen fails for some reason in these vehicles, but other vehicles could continue to use the stalks as a backup if it was needed.
Tesla update 2024.14.3 has been tested by Tesla employees and has just started rolling out to customers today. Be sure to check out our release notes to see all the great additions in this spring update.
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One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
Over at 7000 Santa Monica Boulevard in Hollywood, Los Angeles, Tesla’s stainless steel-clad retro diner is really coming together. Most recently, we saw the gigantic 45-foot LED screens for the outdoor theater come to life, but there’s been more going on inside than we originally knew about.
Now, thanks to photos shared with us by Thomas Adamian, who ventured over to the site, we have our very first look inside the nearly completed Tesla Diner.
While we knew the concept aimed for a retro-futuristic theme, blending a diner with Superchargers and a modern open-air theater, the initial stages of the interior are well beyond a mere nostalgia project.
Interior Explored
Inside, we’ve got a seamless blend of classic circular diner-style seating accompanied by distinctly modern lighting and fixtures. This definitely brings to life that modernist art-deco feel and feels right at home alongside Tesla’s Robovan, rather than a period set-piece.
The facility is still clearly under active construction in these images, with materials and equipment visible, but they provide the best and most detailed glimpse so far of what the indoor dining experience will look like.
Front Door / Diner Logo
The circular spaceship-like entrance
Thomas Adamian
The circular entrance looks like something out of this world - and while we’re hoping the doors slide inside the walls, like a pocket door, they likely open in or out like a standard door.
This is also one of our first looks at the Tesla Diner sign, which hangs inside the doorway. The logo itself also has an art-deco look and feel. On the door, there’s also a sign confirming that the diner will be open 24/7.
Windows & Artwork
Shutters, Stealth Fighters, and Cybertrucks
Thomas Adamian
Tesla really nailed the style with the windows and shutters, matching the diner’s vibe. In the background, you can also see the concept art for the Cybertruck. We hope Tesla includes artwork for other vehicles as well, as they help tell the Tesla story and give diners an inside look at the company.
Exterior Seating
The exterior seating
Thomas Adamian
There’s also an exterior seating space, which seems to be in the early phases of being laid out. None of those pallets have been disassembled yet, but they likely have outdoor furniture, letting customers sit outside and enjoy a meal.
The Tesla Diner in Hollywood is shaping up to be much more than just a restaurant with chargers. It’ll have in-app functionality with the Tesla app and offer room for 200 diners inside, along with the ability to use a drive-in theater with in-car service. Tesla’s original plans also include rooftop seating, so there’s likely more to come once the construction phase continues.
The idea for a Tesla Diner began in 2023, when it was announced at Tesla’s Investor Day. While the diner has yet to open, it already seems like it’ll be an iconic establishment for the area. Amid recent brand turbulence tied to politics, this project has the potential to refresh Tesla’s image—offering a fun, memorable place to charge.
If there’s one thing we’re hoping for, it’s that the food matches the creativity of the design. Ideally, what Tesla is building in Hollywood becomes a blueprint for similar diners across North America—and eventually, the world.
With its unique concept and prime location, the Diner is poised to become a true LA landmark and a must-visit destination for locals and tourists alike.
